Get to know us
We are a trusted company
NFD Consulting is an experienced Debt Collections company registered with the Council for Debt Collectors and affiliated with the Association of Debt Recovery Agents (ADRA). We are a professional growing brand with over 10 years of expertise and capabilities. Our key objective is to be a Revenue Management partner of choice, leveraging our Debt Management strategies and our Accounting Services capabilities, to provide value-adding solutions to every client’s problem statements. We are looking forward to a time when clients do not talk about the Debt Collections industry without mentioning our brand.
Why do we exist?
Our work enables clients to improve their Debt Recovery goals by ensuring that we manage a world-class Debt Collection, Contact Centre, and a consistent culture of high performance. The customer experience is at the forefront of our approach. We partner with clients to enhance their customer relationships. In most cases, customer satisfaction and business results are not mutually exclusive. We understand how to implement solutions to ensure that effectiveness and efficiency are complementary rather than competing goals.
Our value proposition
NFD Consulting aims to compete on “Brilliant basics” and for us, this means “Doing the right business, the right way.” The quality of our execution has proven sustainable growth, and this is what sets us apart.
We offer responsive, real-time, and after-sales support services to our clients. We strive to be visible to our clients when it matters to them.
We aim to partner with our clients to understand the complexity of the environments they operate in, to enable us to provide long-term solutions to the identified gaps.
We recognize and support the desire for continuous learning – to stay abreast of industry standards. We encourage lifelong learning and collaboration within our teams so that we remain relevant.
Our Performance Drives
The promises we make to our clients
The culture we want for our people
Operational and service excellence
Risk and Compliance
Financial outcome
Our Guiding Principles